Making flexible work, work

What’s the right solution for you?

First published on COMUNiTI, March 2024

As a workplace strategist I often get asked: "What's the best flexible work option: hot-desking, activity-based work or hybrid work?"

The answer isn't straightforward, and what I have learned is that people tend to use the terms interchangeably when they are all very different things.



Hot-desking became popular in the early 2000s when laptops and wireless connectivity meant employees didn’t have to work from a fixed desk.

My verdict:

I am not a fan of hot-desking. No matter how it might be ‘sold’ to employees, hot-desking is really about cramming more people into less space without any added amenities.


Activity-based work (ABW):

ABW and hot-desking often get confused, but they are not the same thing. ABW has surged in popularity in recent years as hand-held devices and cloud-based apps enabled even more work flexibility. Technology aside, ABW is also being...

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